Privacy Policy

We collect information you provide directly to us and information automatically collected when you use ShortsPie:

Account Information:

• Name and email address
• Password (encrypted)
• Payment information (processed by FastSpring)
• License keys and subscription details

Content and Media:

• Videos, images, and audio files you upload
• Text prompts and scripts you create
• AI-generated content based on your inputs
• Project files and editing preferences

Usage Information:

• Features you use and actions you take
• AI credits consumed
• Device information and operating system
• IP address and general location

We use the information we collect to:

• Provide, maintain, and improve our AI video creation services
• Process your content through AI models to generate videos
• Manage your account and subscription
• Send service-related communications
• Respond to your requests and support inquiries
• Monitor and analyze usage patterns to improve our platform
• Comply with legal obligations

Third-Party AI Services:

To provide our AI-powered features, we share your content with the following services:

• OpenAI: For text generation, image creation, and voice transcription
• ElevenLabs: For voice synthesis and audio generation
• Murf AI: For additional voice generation options

What This Means:

• Your prompts, scripts, and media are sent to these services for processing
• These services may temporarily store your data during processing
• Each service has its own privacy policy and data handling practices
• We use API keys and encryption to secure these transmissions

Data Retention by AI Services:

While we request deletion after processing, third-party AI services may retain data according to their policies. We recommend reviewing the privacy policies of OpenAI, ElevenLabs, and Murf AI for details.

AI Model Training:

Your content is NOT used to train or improve our AI models or those of our third-party providers. Each request is processed independently without learning from your data.

Content Review:

We may review content to ensure compliance with our Terms of Service and to prevent:

• Illegal or harmful content
• Copyright infringement
• Violations of third-party AI service policies
• Abuse of our platform

Public Content:

If you choose to share your videos publicly or export them to social media platforms:

• The content becomes publicly accessible
• We are not responsible for how others use your shared content
• You can delete your content from our platform at any time
• Copies shared externally may persist on other platforms

We may send you communications about:

• Service Updates: Important changes to your account or our services (cannot opt-out)
• Marketing: New features, tips, and promotional offers (can opt-out)
• Product Updates: Updates about ShortsPie features and improvements (can opt-out)

You can unsubscribe from marketing emails using the link in any marketing message or by contacting support.

We use analytics tools to understand how users interact with our platform:

• First-Party Analytics: We collect usage data to improve our services
• Performance Monitoring: We track app performance and errors
• Feature Usage: We analyze which features are most popular

Do Not Track:

Our platform does not currently respond to Do Not Track browser signals. You can control tracking through your browser settings and cookie preferences.

ShortsPie uses automated systems for:

• Content generation based on your prompts
• AI credit usage calculation
• Content policy violation detection

You have the right to request human review of automated decisions that significantly affect you. Contact support to request manual review.

For users in the European Economic Area, we process your data based on:

• Contract: To provide the services you've subscribed to
• Consent: For marketing communications and optional features
• Legitimate Interests: For security, fraud prevention, and service improvement
• Legal Obligation: To comply with applicable laws

In the event of a data breach that may impact your personal information:

• We will notify affected users within 72 hours of discovery
• Notification will be sent via email to your registered address
• We will provide information about the breach and steps to protect yourself
• We will notify relevant authorities as required by law

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

We do not sell your personal information. We share your information only in the following circumstances:

• AI Service Providers: As described above for content processing
• Payment Processor: FastSpring handles payment transactions
• Service Providers: Companies that help us operate our platform
• Legal Requirements: When required by law or to protect rights
• Business Transfers: In connection with a merger or acquisition
• With Your Consent: When you explicitly agree to sharing

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure API communications with AI services
• Regular security audits and updates
• Access controls and authentication

Your content is stored on secure servers. AI-generated content is stored in your account and can be deleted at any time through the platform.

You have the following rights regarding your information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Export: Download your projects and generated content
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information below.

We retain your information for as long as necessary to provide our services:

• Account Information: Retained while your account is active
• Generated Content: Stored until you delete it or close your account
• Transaction Records: Retained as required for legal and tax purposes

After account deletion, we may retain certain information as required by law or for legitimate business purposes.

Your information may be transferred to and processed in countries other than your own, including the United States, where our AI service providers are located. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.

ShortsPie is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences
• Understand how you use our platform
• Improve our services

You can control cookies through your browser settings, but disabling them may limit functionality.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our platform or sending you an email. Your continued use of ShortsPie after changes indicates your acceptance of the updated policy.

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising privacy rights

If you are in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to data portability
• Right to restrict processing
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with supervisory authorities